Congratulations to our much-loved General Manager of Client Services, Kellie Lewis, who has just reached an astounding 10 years this month working with Australian Certified Organic (ACO). We speak with Kellie about her highs and lows, proud achievements and overall success whilst working with Australia’s leading organic industry body.
- When did you start with ACO?
I started with ACO on reception on the 5th July 2005 and worked my way through audit co-ordinating to my current position as General Manager of Client Services.
- In your opinion, what are some of the greatest achievements that ACO has encountered during the past 10 years?
Definitely the introduction of Ecert, the streamlining of so many processes and the client services role in order to stay connected with our clients.
- What do you love the most about your customer service managing role?
Working one on one with our clients and being able to problem solve through different issues that our clients might be experiencing.
- What have you enjoyed the most about your journey with ACO?
Developing into the role that I have now and my board and management providing me with the support to be able to work within this space.
- What is the best advice that you can offer to new clients applying for ACO certification today?
Call me and I will ensure that you are able to work through the process to be able to proudly display the “bud” logo on your product.
It’s been an amazing 10 years and I have worked with some amazing people. I have seen many changes from new offices to new board members and new management. It has been fantastic to see how the industry has changed, grown and to see how it is still progressing everyday.
I thank everyone who has given me their faith and supported me and I look forward to developing this industry even further with our fantastic staff, board and management.